Client support
How can we help?
Support hours: [HOURS]. Every request gets a ticket number so nothing gets lost.
Client portal
Clients: sign in to submit tickets, track their status, and reply to our technicians.
Submit a ticket here
No portal account yet, or can't sign in? Use the form below or email support@ingeniousgeeks.com.
Start a remote session
Only when a technician asks you to. They'll give you a code to connect.
Call 1 (714) 943-0877
For urgent issues: you can't work, or you suspect a security problem.
Think you clicked something bad, or see a ransom message? Disconnect from Wi-Fi, don't turn the computer off, and call us right away at 1 (714) 943-0877.
Remote session
Only connect when you're on the phone or in a ticket with an Ingenious Geeks technician. We will never call you unexpectedly asking for access.
Using the client portal
We'll send you an invitation email to set your password and sign-in verification. After that, sign in anytime to see your open and closed tickets.
On the go? Ask us about the companion app for iPhone and Android, which gives you the same access.
Quick fixes
Reset your Microsoft password Recover your Google accountSuspicious email? Don't click or reply. Forward it to support@ingeniousgeeks.com and delete it.
Something just stopped working? Save your work and restart before filing a ticket. It fixes more than you'd think.
Priority levels
How we triage requests
| Priority | Examples | First response |
|---|---|---|
| Critical | Organization-wide outage, suspected breach, ransomware | [CRITICAL TARGET] |
| High | One person can't work: no sign-in, no email, dead computer | [HIGH TARGET] |
| Normal | Printer trouble, slow computer, an app misbehaving | [NORMAL TARGET] |
| Low | New user setup, software request, how-to question | [LOW TARGET] |
Not a client yet? Book a consultation instead.
